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Customer Support Assistant

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Answer, draft, summarise and build FAQs from your own material.

Support runtime for knowledge search over supplied material, ticket drafting, response generation, FAQ generation and conversation summaries. The knowledge base is the content you paste or upload in the request — no helpdesk is connected and nothing is stored on a server.

Hi — I'm your customer support assistant. Answer, draft, summarise and build FAQs from your own material.

Tell me what you're working on and I'll take it from there. If I need a couple of details to do it properly, I'll ask.

For example:

  • Answer a customer using only the approved documentation
  • Draft an escalation ticket from a messy conversation
  • Turn a support inbox into a public FAQ

How to use this product

What it does

Support runtime for knowledge search over supplied material, ticket drafting, response generation, FAQ generation and conversation summaries. The knowledge base is the content you paste or upload in the request — no helpdesk is connected and nothing is stored on a server.

When to use it

Use it when you need: answer a customer using only the approved documentation

Expected inputs

  • · Question (required)
  • · Documentation
  • · Customer message (required)
  • · Facts you can use
  • · Conversation (required)
  • · Tickets or documentation (required)
  • · File upload (optional) — text/plain, text/markdown, text/csv, application/json, application/pdf, up to 8 MB

Expected outputs

  • · Knowledge search: formatted text — Answer strictly from supplied documentation.
  • · Response: formatted text — Customer-ready reply.
  • · Ticket drafting: structured JSON — Structured internal ticket.
  • · FAQ generation: formatted text — FAQ built from real tickets or docs.
  • · Conversation summary: formatted text — Handover summary with open points.
What it can do
  • · Knowledge base search
  • · Ticket drafting
  • · Response generation
  • · FAQ generation
  • · Conversation summaries
Access and pricing
AccessFree trial
PricingCommercial plans coming soon
Sign-upNot required to try
Your work historyKept in this browser
Technical details
ExecutionInteractive
ProviderLovable AI Gateway
Modelgoogle/gemini-3.6-flash
Commercial priorityP1 · Highest commercial impact
Payment railNot connected
DeliveryGuest execution access

Use cases

Answer a customer using only the approved documentation

Draft an escalation ticket from a messy conversation

Turn a support inbox into a public FAQ

Summarise a long conversation before a handover

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